Exchange and Refund Policy

This Exchange and Refund Policy (hereinafter referred to as the "Policy") outlines the terms and conditions for returning or exchanging products purchased through the website artist-portfolio-fquo.onrender.com.

1. General Terms

• 1.1. All items are handmade and unique. Slight variations in color or texture are not considered defects.
• 1.2. By placing an order, the User confirms agreement with this Policy.

2. Eligibility for Exchange or Refund

• 2.1. Refunds or exchanges are only available if the item was damaged during delivery or does not match the description.
• 2.2. To be eligible, the User must contact the Administration within 7 days of receiving the product.
• 2.3. The item must be returned in its original packaging and unused condition.

3. Non-refundable Items

• 3.1. Digital goods, such as downloadable artwork or files, are not eligible for refund.
• 3.2. Customized or commissioned items cannot be returned unless defective.

4. Return Process

• 4.1. To initiate a return, please contact the Administration via the contact form or email provided on the website.
• 4.2. The User is responsible for shipping costs unless the item was defective or incorrectly sent.
• 4.3. After receiving and inspecting the item, the Administration will notify the User of the approval or rejection of the refund or exchange.

5. Refund Timeline

• 5.1. If approved, refunds will be processed within 14 business days to the original method of payment.

6. Contact

• 6.1. For any questions regarding this Policy, please reach out via the contact details listed on the website.

Last updated: April 10, 2025